TERMS & POLICIES

RECURRING SERVICES & ACCOUNT FEE

All recurring services require an annual account and scheduling fee of $99. This fee is non-refundable once you accept the estimate and secures your spot on our service schedule for the season. One-time projects do not include this fee.

BILLING & PAYMENT OPTIONS

Payment for recurring services is due by the 1st of each month. One-time projects are due upon completion. Recurring clients can choose full upfront payment with a 5% discount for six-month terms or 10% discount for twelve-month terms.

DEPOSITS

Projects over $1,200 require a 50% deposit to secure scheduling. The remaining balance is due upon completion.

CANCELLATION & REFUNDS

Refunds on recurring services are issued within 15 days of service start. After 15 days, cancellations roll through end of month but monthly payments are forfeited on level billing. For seasonal prepayment, 30 days' written notice applies with no refund if not notified in advance. Commercial snow clients require 24 hours' notice with no refunds for the current month.

WINTER SERVICE GUARANTEE

We guarantee service within 48 hours during hard weather. Same-day service is available for residential if snow trigger is met by 11 AM. Events after 11 AM are held until the following day. Commercial properties are serviced as the trigger is met.

PHOTOS & MEDIA

We capture photos and videos of completed work. These images may appear on our website, social media, and marketing materials. Email support@ateamlawnandsnow.com with "Media Opt-Out" in the subject line if you prefer not to be featured.