TERMS & POLICIES

RECURRING SERVICES & ACCOUNT FEE

All recurring services require an annual account and scheduling fee of $99, billed upon acceptance of your service estimate. This fee is non-refundable once accepted and secures your spot on our service schedule for the season. One-time projects do not include this fee.

BILLING & PAYMENT OPTIONS

Payment for recurring services is due by the 1st of the month in which service is provided. Invoices will be sent on the 25th of the prior month to allow time for processing. One-time projects are due upon completion.

Recurring clients can choose full upfront payment with a 5% discount for six-month terms or a 10% discount for twelve-month terms.

We accept credit card, ACH bank transfer, and e-transfer.

Accounts not paid within 34 days of the invoice date accrue 1.5% interest. An additional 1.5% is added after 64 days, for a maximum accrued interest of 3%.

DEPOSITS

Projects over $1,200 require a 50% deposit to secure scheduling. This deposit is non-refundable once paid. The remaining balance is due upon completion.

CANCELLATION & REFUNDS

If you cancel a recurring service within the first 15 days after your service start date, you will receive a full refund. Cancellations after that point roll through to the end of the current billing month; payments already made under level billing are non-refundable.

For seasonal prepayment plans, 30 days' written notice is required. No refund will be issued if notice is not provided in advance.

Commercial snow clients must provide 24 hours' notice to cancel. No refund will be issued for the current month of service.

Service dates may be adjusted due to weather, equipment failure, or other conditions outside our control. Delayed services will be completed as soon as reasonably possible and do not constitute a breach of this agreement.

WINTER SERVICE GUARANTEE

We guarantee service within 24 hours under normal conditions, extending to 48 hours during major storm events when service volume significantly exceeds normal capacity.

Snow removal is triggered once the sidewalk or walkway is no longer visible beneath the snow. Light dusting or trace amounts do not meet the trigger. This applies to both residential and commercial properties.

Same-day service is available for residential if the trigger is met by 11 AM. Events after 11 AM are held until the following day. Commercial properties are serviced as the trigger is met.

LIABILITY

A-Team Lawn & Snow takes reasonable care to avoid damage to your property while performing services. However, we are not liable for damage to unmarked or improperly marked underground utilities, irrigation systems, or invisible fencing. Clients are responsible for identifying and marking these prior to service.

We are also not liable for incidental turf stress or minor cosmetic damage that may result from standard equipment use under normal operating conditions.

PHOTOS & MEDIA

We capture photos and videos of completed work. These images may appear on our website, social media, and marketing materials.

Email support@ateamlawnandsnow.com with "Media Opt-Out" in the subject line if you prefer not to be featured. We'll honor opt-out requests within 5 business days of receiving your email.