TERMS & POLICIES

RECURRING SERVICES & ACCOUNT FEE

All recurring services require an annual account and scheduling fee of $99. This fee is non-refundable once you accept the estimate and secures your spot on our service schedule for the season. One-time projects do not include this fee. If you'd like to add regular service after a one-time project, we’ll set that up separately with the annual account fee.

APRIL TRANSITION MONTH

April is our transition month between winter and spring services. We offer a protective April package that guarantees your spot on our schedule and gives you peace of mind as the weather warms up. April coverage is optional but recommended for customers who want continuity without gaps.

PAYMENT TERMS

Payment for recurring services is due by the 1st of each month. One-time projects are due upon completion. Service may be paused if payment is not received on time. We accept credit card, e-transfer to support@ateamlawnandsnow.com, or cheque.

DEPOSITS

Projects over $1,200 require a 50% deposit to secure scheduling. The remaining balance is due upon completion.

CANCELLATION

Recurring services require 30 days’ written notice to cancel. Snow removal services run from November 1 through April 30 and require 30 days’ notice for termination.

PHOTOS & MEDIA

We capture photos and videos of completed work to showcase quality and document results. These images may appear on our website, social media, and marketing materials. If you prefer not to be featured, email support@ateamlawnandsnow.com

 with “Media Opt-Out” in the subject line, and we’ll respect that request.